Dear Customer
We do appreciate your trust and support on our products and service! To
protect your own rights and interests, please read the following terms
carefully: All products manufactured or supplied by FastRepairGuide based on the date of purchase
to assure you a stable performance. If you find any defective ones during the
warranty, please feel free to contact us at are provided a one-year
warranty based on the date of purchase to assure you a stable performance. If
you find any defective ones during the warranty, please feel free to contact us
at fastrepairguide@gmail.com for return/exchange or refund.
Return
/ Refund / Exchange Policy
● Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
·
A. Refuse delivery of the package and inform fastrepairguide.
·
B. Damaged package/product after confirmation of the receipt: take a photo
and contact fastrepairguide within 7 days of the receipt. fastrepairguide will
offer a solution after negotiation with the Courier (return or exchange).
● For quality problem of products received: take a photo and contact
fastrepairguide for return & refund or replacement.
● For returns of wrong products ordered by the customer or problems not
related to fastrepairguide, within 14 days of receiving your order, you may
exchange a new product unconditionally (no refund). However, a shipping fee to
HK will be charged.
● For incorrect products received, take a photo / video and contact
fastrepairguide immediately. Once confirmed, we will rearrange the shipment as
soon as possible.
● Customers will only be charged once at most for shipping costs (this
includes returns); No restocking fee to be charged to the consumers for the return
of a product.
Out
of Warranty
● Out of warranty period.
● No fastrepairguide QC marks.
● Improper operations like water damage, incorrect installation that result
in flex cable damage, screen damage, scratch, or bezel damage.
RMA
Process
● Before issuing a delivery, apply for an RMA through Live or email
chatting with our after-sale dept.. After RMA being accepted, an email with RMA
No. and returning address will be provided.
● Fill the RMA form with information of the returning product (quantity,
problem, tracking number and picture of the package.
● All the merchandise must be returned in the original packaging and in its
original conditions (new and unused) with returning product list attached.
Otherwise fastrepairguide reserves the right to limit or deny any returns or
exchanges that do not apply to this policy.
● fastrepairguide after-sale center will arrange the product
testing after the package has been received.
● After-sale center will issue a testing report within 3-6 working days.
● Customer confirms the test report.
● Issue the return/refund/exchange (within warranty)
Liability
Disclaimer
● Apart from what is forbidden by the law, fastrepairguide as a distributor
does not take any responsibility and is not liable for any damage caused by
products from any suppliers purchased through this site, be it direct,
indirect, special, incidental or consequential. Whatever claimed to be the
legal theory, including guarantee, contract, negligence or strict liability.
● fastrepairguide reserves the right to change, suspend, or discontinue
temporarily or permanently, some or all of the return policy, with respect to
any or all users, at anytime without notice.
● The liability of this disclaimer is subject to the purchasing price of
relevant products only.
POLICY
ABUSE
● Unfortunately, some customers have abused our generous return, warranty,
and other policies. Accordingly, we will be forced to apply stricter policies
to customers who abuse our policies.
POLICY
CHANGES
● These policies are subject to change at any time and without notice.